Delivery, Shipment and Returns

SHIPPING COSTS

Delivery cost may vary depending on your location. Usually we have a unique fix cost for all Europe. All other countries have separate cost which will be indicated separately at the end of your order process.

DELIVERY CONDITIONS

– Delivery times are indicated for the respective products. Goods offered in the online shop are usually in stock and will be delivered within the deadline stated on the product detail page.

– If the delivery of the goods fails despite three delivery attempts, we can withdraw from the contract. Any payments made will be reimbursed to you minus the costs incurred.

– If the ordered product is permanently unavailable, VIZIO will refrain from a declaration of acceptance. A contract is not concluded in this case. If we only determine the permanent unavailability later, for example because we can no longer produce this product, we can withdraw from the contract. In this case, we will inform you immediately and, if necessary, reimburse you for any consideration already provided.

– If there are unexpected delivery delays in the course of your order, we will inform you immediately. If the delivery is delayed by more than two weeks, you have the right to withdraw from the contract. In this case VIZIO is also entitled to withdraw from the contract. Any payments you have already made will be reimbursed immediately.

– VIZIO assumes no liability for delays in transport.

DELIVERY COST AND OPTIONS 

Delivery cost may vary depending on your location. Usually we have a unique fix cost for all Europe. All other countries have separate cost which will be indicated separately at the end of your order process.

We did not include Postal shipment since it is not a safe way to ship and no tracking is possible. We would not have any guarantee that goods are definitively and really delivered to customer, so that is the reason why no postal or economy shipment is offered. 

RESTRICTIONS

We cannot deliver to P.O. BOX address. Since we use tracking mode, we always need a person and physical location.

Shipments are effected from MONDAY to FRIDAY except on bank holidays or national holidays.

DELIVERY

Shipment is always effected by express courier.

We always need a reachable phone number for the delivery.

It may be requested to sign the receipt of goods upon arrival.

it is allowed to have someone else signing upon receipt of goods, if that person is present at the given address and is older then 18years age.

If nobody is available at delivery and the driver of express courier could not reach anyone at the give phone number, there will be left a written advice asking you to contact the express courier back to agree a new delivery date.

CANCELLATION OF ONLINE ORDER

If you need or want to cancel your order you already effected, you simply can write an e-mail informing us about your order details and intended cancellation at: order@viziotechnik.de

Has an order already been shipped it might be not possible to stop the delivery. In this case you must refuse the delivery and not accept the product indicating the reason (cancellation) on a form that will be handed to you by the courier. Once the product has arrived back to our warehouse we will reimburse your paid amount detracting only the delivery cost which unfortunately is lost.

In case we could stop the delivery in time, we will send you a acceptance confirmation and a reimbursement of your paid money. You will be always able to see your purchase and cancellation history in your customer account. 

Please read carefully our section “RIGHT OF WITHDRAWAL” for supplementary and more detailed information.

RIGHT OF WITHDRAWAL

ATTENTION: Please note that we CANNOT take back products that have been used or connected to the water line. They are products in HYGIENIC SANITARY category, so a used product is strictly excluded from the right of withdrawal! Before you return the product, we would like to suggest that you explain the problem to us in a few words. We may have a simple solution for you and instead of a return, you can fix the problem yourself or make a simple replacement. This may save time, resources and is in for sustainability!

We always try to find an alternative solution to avoid returns. These are not only a loss for us, as each operation entails significant processing costs, but also a burden on the environment due to the environmental pollution of transport vehicles.

Anyway you have the right of withdrawal within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform VIZIO GmbH of your decision to withdraw from this contract by e-mail to the following addresses using the withdrawal form attached here: order@viziotechnik.de and a copy to info@viziotechnik.de .

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal:

If you withdraw from this contract, we request that you return the product you have purchased in its original packaging, complete and undamaged.

Haas logistics by VIZIO GmbH

Härdtnerstrasse 2

78655 Dunningen

Tel .: +49 (0) 7403 – 9211 – 11

or 

DELLEDONNE LOGISTICA per VIZIO GmbH

Via Aldo Moro 10

13876 Sandigliano (BI)

Italy

As soon as the product has been checked by us for integrity and any damage, we will reimburse you for all payments we have received from you, excluding delivery costs, immediately and at the latest within fourteen days from the day on which the product was demonstrably picked up from you / shipped by you. Refund will be made using the same type of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

In any case, you bear the costs of the delivery shipment.

You only have to pay for any loss in value of the goods if this loss in value is due to handling you that is not necessary to check the condition, properties and functionality of the goods.

WITHDRAWAL FORM

– of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which have been clearly produced to the personal needs of the consumer,

– of goods that have been used or the original packaging is missing.

(3) Please avoid damage and contamination. If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging to provide adequate protection against damage in transit, in order to avoid claims for damages due to damage resulting from inadequate packaging.

PLEASE ALWAYS ASK US FOR THE CORRECT RETURNING ADDRESS

NEVER SEND TO OUR COMPANY ADDRESS AS THERE IS NO ACCEPTANCE OF GOODS!

PACKAGES SENT TO OUR COMPANY ADDRESS MAY BE PROCESSED VERY LATE.

WE WILL THEN SHARE YOU THE NEAREST LOGISTICS CENTER WITH WHERE YOU CAN SEND THE RETURN PACKAGE.

TRANSPORT DAMAGE

(1) If goods are delivered with obvious transport damage, please report such errors to the deliverer immediately and contact us as soon as possible (e.g. by email to service@viziocucina.com or via the contact form in Your personal customer area). Thus we can assert claims against the carrier or the transport insurance.

(2) Failure to make a complaint or contact us means that transport damage cannot be accepted. We ask you to contact us anyway to find a solution